Privacy Policy

Effective Date: 6 May 2026
Company: VSOFT IT SOLUTION PLT
Website: https://vsoft2u.my
Contact Email: appsupport@vsoft2u.my

1. Introduction

VSOFT IT SOLUTION PLT (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use our website, applications, WhatsApp messaging services, customer support channels, and related business systems.

By using our services or communicating with us through WhatsApp, email, website forms, or other channels, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

We may collect the following types of personal data:

• Name
• Company name
• Phone number
• WhatsApp number
• Email address
• Message content sent through WhatsApp or other support channels
• Customer support history
• Business account information
• Technical information such as IP address, browser type, device information, logs, and usage data
• Any other information voluntarily provided by you

For WhatsApp-related services, we may collect and process message metadata, delivery status, read status, phone number identifiers, and message content where necessary to provide support, notifications, and communication services.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To provide customer support and respond to enquiries
• To send WhatsApp messages, service notifications, and business updates
• To manage customer accounts and communication history
• To operate, maintain, and improve our applications and services
• To troubleshoot technical issues
• To monitor system performance and security
• To comply with legal, regulatory, accounting, and business obligations
• To prevent fraud, abuse, unauthorized access, or misuse of our services

We do not sell your personal data to third parties.

4. WhatsApp Business Platform

Our services may use the WhatsApp Business Platform provided by Meta.

When you communicate with us through WhatsApp, your messages and related metadata may be processed through Meta’s systems according to WhatsApp Business Platform requirements and Meta’s applicable terms and policies.

We use WhatsApp messaging only for business communication, customer support, service updates, notifications, and related operational purposes.

5. Disclosure of Personal Data

We may disclose your personal data to the following parties where necessary:

• Service providers who support our IT systems, hosting, messaging, automation, or customer support services
• Meta / WhatsApp Business Platform for WhatsApp message processing
• Professional advisers, auditors, or legal representatives
• Government authorities, regulators, or law enforcement agencies where required by law
• Business partners or system vendors only where necessary to provide requested services

We will only disclose personal data for legitimate business, operational, legal, or compliance purposes.

6. Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access control, authentication, secure hosting, logging, encryption where appropriate, and internal security procedures.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect your personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including business, legal, accounting, security, and compliance requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Withdraw consent where processing is based on consent
• Request deletion of your personal data where applicable
• Ask questions about how your personal data is processed

To exercise these rights, please contact us at:

Email: appsupport@vsoft2u.my

We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

Our website or applications may use cookies, logs, analytics tools, or similar technologies to improve functionality, monitor usage, and enhance user experience.

You may adjust your browser settings to refuse cookies, but some website features may not work properly.

10. International Data Transfer

Some service providers, including cloud hosting, messaging, or platform providers, may process data outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place according to applicable data protection requirements.

11. Third-Party Links

Our website or services may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal data.

12. Children’s Privacy

Our services are intended for business and customer communication purposes. We do not knowingly collect personal data from children without appropriate consent.

If you believe that a child has provided us with personal data, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

VSOFT IT SOLUTION PLT
Email: appsupport@vsoft2u.my
Website: https://vsoft2u.my